Terms of service

Last updated: September 2026

These Terms of Service govern your use of the Festivia website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms.

1. STORE INFORMATION

Festivia is operated by:

Séréna Cherifi Entrepreneur Individuel 
Trading name: Festivia
Business address: 173 rue de Courcelles Paris 75017
SIREN: 
RNE / RCS registration:
Email: support@thefestivia.com

2. PRODUCTS

We make reasonable efforts to present product descriptions, images, colors, dimensions, features, and pricing accurately.

Because screens and devices display colors differently, slight variations may occur.

Product availability may change without notice.

3. PRICES

Prices are displayed in U.S. dollars unless otherwise stated.

Applicable shipping costs and taxes, when required, are displayed or calculated during checkout.

We reserve the right to correct pricing or product information errors before an order is fulfilled.

4. ORDERS

Submitting an order does not guarantee acceptance.

We may cancel or refuse an order where necessary, including in cases of suspected fraud, payment failure, stock unavailability, pricing error, or inability to fulfill the order.

If we cancel an order after payment has been collected, the relevant amount will be refunded.

5. PAYMENT

Payments are processed securely through Shopify and available payment providers.

Festivia does not directly store complete payment card information.

6. SHIPPING

Orders are fulfilled through third-party fulfillment partners and shipping carriers.

Estimated delivery information is described in our Shipping Policy.

7. RETURNS AND REFUNDS

Returns, refunds, damaged products, and cancellations are governed by our Return & Refund Policy.

8. INTELLECTUAL PROPERTY

The Festivia name, branding, website design, written content, graphics, and original marketing materials may not be copied, reproduced, distributed, or commercially used without permission.

Third-party trademarks remain the property of their respective owners.

9. WEBSITE USE

You agree not to use this website for unlawful, fraudulent, abusive, or harmful purposes.

You must not attempt to interfere with the security, functionality, or operation of the website.

10. THIRD-PARTY SERVICES

Our store uses third-party services including Shopify, payment processors, suppliers, fulfillment providers, shipping carriers, analytics providers, and other technology services.

Their services may be subject to their own terms and privacy policies.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Festivia is not liable for indirect, incidental, or consequential losses arising from the use of the website or products.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer protection law.

12. GOVERNING LAW

These Terms are governed by French law.

However, nothing in these Terms deprives a consumer of mandatory protections that apply under the laws of their place of residence.

13. CHANGES TO THESE TERMS

We may update these Terms when necessary.

The version published on our website at the time of purchase applies to the relevant order.

14. CONTACT

For questions about these Terms:

support@thefestivia.com