Refund policy

RETURN & REFUND POLICY

Last updated: September 2026

At Festivia, we want you to be happy with your purchase.

RETURN WINDOW

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, unworn where applicable, in its original condition, and returned with any original packaging included.

To request a return, please contact us at support@thefestivia.com before sending any item back.

Please do not return products directly to the address shown on our website unless we have specifically instructed you to do so.

RETURN SHIPPING

For returns requested because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs are the responsibility of the customer unless otherwise agreed.

Original shipping charges are non-refundable unless the return is due to an error on our part or a defective or damaged product.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@thefestivia.com and include:

- your order number;
- a description of the issue;
- clear photographs or video showing the problem.

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

NON-RETURNABLE ITEMS

For health, hygiene, safety, or other legitimate reasons, certain opened or used products may not be eligible for return.

Products that have been damaged after delivery through misuse, improper handling, or normal wear are not eligible for a refund.

EXCHANGES

We do not currently offer direct exchanges.

If you would like a different item, please request a return where eligible and place a new order.

REFUNDS

Once your return is received and approved, your refund will be issued to your original payment method.

Processing times depend on your bank or payment provider and may take several business days after the refund has been issued.

CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible.

We will do our best to accommodate your request if the order has not yet entered supplier processing.

Once processing or shipment has begun, cancellation may no longer be possible.

CONTACT

support@thefestivia.com