Privacy policy
Last updated: September 2026
Festivia respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, contact us, or interact with our services.
1. WHO WE ARE
Festivia is operated by:
Séréna Cherifi, Entrepreneur Individuel
Business address: 173 rue de Courcelles Paris 75017
Email: support@thefestivia.com
2. INFORMATION WE COLLECT
Depending on how you interact with our store, we may collect:
- name;
- email address;
- telephone number;
- billing and shipping address;
- order and transaction information;
- product preferences;
- customer support communications;
- device and browser information;
- IP address;
- website activity and cookie information.
Payment card information is processed by our payment providers and is not stored by Festivia in complete form.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
- process and fulfill orders;
- collect payments;
- arrange shipping and delivery;
- provide tracking information;
- communicate about your order;
- provide customer support;
- prevent fraud and security incidents;
- improve our website and services;
- comply with legal obligations;
- send marketing communications where permitted or where you have consented.
4. SERVICE PROVIDERS
We may share necessary personal information with trusted service providers involved in operating our business, including:
- Shopify;
- payment processors;
- suppliers and fulfillment partners;
- shipping carriers;
- analytics providers;
- customer support services;
- marketing and advertising providers.
We share only information reasonably necessary for those services.
5. INTERNATIONAL DATA TRANSFERS
Because our customers, suppliers, and service providers may be located in different countries, personal information may be processed outside your country of residence.
Where required by law, appropriate safeguards are used for international data transfers.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies for essential website functions, analytics, personalization, security, and marketing where permitted.
You can manage available privacy and cookie choices through the controls provided on our website.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, accounting, fraud prevention, customer support, and legal compliance.
8. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, or a copy of certain data, and the right to object to or opt out of certain processing.
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
To exercise a privacy right, contact us at support@thefestivia.com.
We may need to verify your identity before completing certain requests.
9. MARKETING
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.
10. CHILDREN
Our website is not intended for children under the age required to independently consent to online services under applicable law.
We do not knowingly collect personal information from children for the purpose of selling products directly to them.
11. SECURITY
We use reasonable technical and organizational measures to protect personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect legal, operational, or service changes.
The latest version will always be published on this page.
13. CONTACT
For privacy questions or requests:
support@thefestivia.com