Terms of sale
Last updated: September 2026
These Terms and Conditions of Sale apply to purchases made through the Festivia online store.
SELLER
Séréna Cherifi
Entrepreneur Individuel / Micro-Entrepreneur
Trading name: Festivia
Business address:
173 rue de Courcelles Paris 75017
SIREN:
Email:
support@thefestivia.com
1. SCOPE
These Terms apply to consumer purchases made through thefestivia.com.
By placing an order, the customer confirms that they have reviewed the product information, price, shipping information, and these Terms before completing payment.
2. PRODUCTS
The essential characteristics of each product are displayed on the applicable product page.
Product photographs are provided for illustration and presentation purposes.
Minor variations in color or appearance may occur depending on screens, lighting, production batches, or product materials.
3. PRICES
Prices are displayed in U.S. dollars unless otherwise indicated.
The price applicable to an order is the price displayed at checkout when the customer confirms the purchase.
Shipping charges and applicable taxes are shown before payment when required.
4. ORDER PROCESS
The customer selects products, reviews the cart, provides delivery and payment information, and confirms the order through Shopify checkout.
An order confirmation email is sent after successful checkout.
We reserve the right to refuse or cancel orders in cases including:
- payment failure;
- suspected fraud;
- obvious pricing error;
- product unavailability;
- incorrect shipping information;
- inability to fulfill the order.
Where payment has already been collected for a cancelled order, the relevant amount will be refunded.
5. PAYMENT
Payment is due at the time the order is placed.
Available payment methods are displayed during checkout.
Transactions are processed by secure third-party payment providers.
6. FULFILLMENT AND DELIVERY
Orders may be fulfilled directly by third-party suppliers and fulfillment partners.
Customers do not need to contact these suppliers directly.
Festivia remains the customer-facing seller and point of contact for order-related questions.
Estimated delivery times are described in our Shipping Policy.
Most orders are estimated to arrive within 5–8 business days after shipment.
7. TRACKING
Where available, tracking information will be sent by email after shipment.
8. RETURNS AND REFUNDS
Customers may request eligible returns within 30 days of delivery.
Full conditions are described in our Return & Refund Policy.
9. DAMAGED OR INCORRECT PRODUCTS
Customers should contact support@thefestivia.com promptly if an order arrives damaged, defective, or incorrect.
Supporting photographs or video may be requested so that we can evaluate the issue.
10. CUSTOMER RESPONSIBILITY
Customers must provide accurate contact, payment, and shipping information.
Festivia is not responsible for delivery failures caused by incorrect information provided by the customer, except where applicable law provides otherwise.
11. WARRANTIES AND CONSUMER RIGHTS
Nothing in these Terms limits legal guarantees or mandatory consumer rights that cannot lawfully be excluded.
12. LIABILITY
Festivia will not be responsible for indirect or consequential losses except where liability cannot lawfully be excluded.
13. FORCE MAJEURE
Festivia is not responsible for delays or failure caused by events outside reasonable control, including severe weather, transportation interruptions, carrier disruptions, natural disasters, government actions, strikes, or major technical failures.
14. PERSONAL DATA
Personal information is processed in accordance with our Privacy Policy.
15. GOVERNING LAW
These Terms are governed by French law.
However, consumers retain any mandatory rights granted to them under applicable consumer protection laws in their place of residence.
16. CUSTOMER SERVICE
For questions regarding an order:
support@thefestivia.com