How long will it take to receive my order?
Most orders are estimated to arrive within 5–8 business days after shipment, depending on the product, destination, and carrier.
Will I receive tracking information?
Yes. Tracking information will be sent by email once your order has shipped and a tracking number is available.
How much does shipping cost?
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Do you ship within the United States?
Yes. Festivia currently focuses on shipping to customers in the United States.
What is your return policy?
You may request a return within 30 days of receiving your order. Items must be unused and in their original condition. Please review our Return & Refund Policy before sending anything back.
What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the item. We’ll review the situation and help arrange an appropriate solution.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. If your order has not been processed yet, we’ll do our best to make the requested change. Once processing has started, changes or cancellations may no longer be possible.
Is checkout secure?
Yes. Payments are processed through Shopify’s secure checkout system and supported payment providers.
How can I contact Festivia?
You can contact us through our Contact page or at support@thefestivia.com. We’ll get back to you as soon as possible.